FAQ
Artwork Design
Do you offer artwork design services?
Yes. we can help you to create a design with a minimun charges.
Does myPrintShop provide artwork proof checking services?
Yes. we can help you to create a design with a minimun charges.
What file format should I use to save my artwork?
For our services, we accept the artwork in:
- 1. Adobe Illustrator (AI)
- 2. Adobe InDesign (INDD)
- 3. Adobe Photoshop (JPG, TIFF, PSD)
- 4. Adobe Acrobat Document (PDF)
- 5. etc. (Microsoft, Powerpoint etc.)
How do I send my artwork?
You can send your artwork to us by email @ sales@myprintshop.com.my or www.wetransfer.com/ or uploading it to our server via ftp or CD/ pendrive.
What is ftp and how do i use it?
File transfer protocol or FTP for short is a commonly used protocol for exchanging files over any network that supports the TCP/IP protocol (such as the Internet or an intranet). We use to receive and transfer artwork files.
Can I change my design after submitting it?
YES. you can change your design by cancelling your order after you have submitted your artwork on the same day and before printing in process.
Call our customer service at 603.9287.3329 to cancel your order...
then, place your new order accordingly. you are encouraged to check your artwork thoroughly before submitting it for printing.
Can I design my artwork in other sizes?
YES. we provide custom size for all products.
but we highly recommend follow our product sizes to enjoy the competitive price.
Will the colour of my printed product match 100% to the original colour of my artwork?
NO. it is a known fact within the printing industry that 100% process color accuracy is not presently possible with the current print technology. therefore, even if a printing company were to employ highly experienced personnel including the latest press technology, the outcome of color of the printed product will always differ from the original artwork. the level of difference however is subject from printing company to printing company.
other factors that may cause colour deviation:
i) paper stock -
the quality of paper, its surface and brightness can affect exact outcome of printing colours.
ii) humidity levels -
damp weather can cause saturation of ink colours.
iii) make of press machines -
different press machines produce different colour results.
iv) monitor displays and colour settings -
unmatching calibration of monitor colour or colour settings (RGB, CMYK) can misrepresent final colour of output.
Can I use your services to print anything I want?
Yes you can, as long as what you are printing does not conflict with the malaysian printing and publication law. MPS will not print jobs that contain offensive literature or images. this includes information that are politically, religiously or racially, sensitive. MPS will not be responsible for any infringement of artwork content.
MY ORDER
How do I place my order?
Please call 603-9287 3329 or email @ sales@myprintshop.com.my.
How do I confirm my order?
You are required to provide all the necessary information of your order, selecting the material type, quantity, printing requirement and finally, send the artwork and make a payment to us.
How long does it take to process my order?
You can check with our customer service @ 603.9287.3329 for the process of your order.
Can I cancel or change my order?
YES. you can change your design by cancelling your order after you have submitted your artwork on the same day and before printing in process.
Call our customer service at 603.9287.3329 to cancel your order.
then, place your new order accordingly. you are encouraged to check your artwork thoroughly before submitting it for printing.
What do I do if I am not satisfied with my order?
If you are not satisfied with any product, please call our customer service within 3 working days of receiving your order. please specify your order, and reason for dissatisfaction.
Our customer service department will review your request and work with you to meet your expectations.
Please note: we will only reprint any product that fails to meet the conditions under the general expectation on printing outcome. However, we are not responsible for typing, image, or design errors introduced by customers in the artwork/document creation process. In an effort to keep costs down and pass those savings along to our customers, MPS does not review artwork/documents for content or spelling.
What should I do if I do not receive my order within the estimated delivery date?
Call our customer service at 603.9287.3329 to check your order status.
DELIVERY
Will I have to pay for the delivery of my goods?
Yes. We send your goods via courier services to any registered address in West Malaysia with minimum fee of RM10 depend to the quantity.
How will you delivery my goods?
All goods are delivered by our appointed courier services. MPS only works with reliable courier services that have good track records.
When will my goods arrive?
You can check with our customer service @ 603.9287.3329 for the schedule delivery for the different type of goods.
Which areas does your delivery service cover?
Our appointed courier service provider delivers to all states in Malaysia.
Can I collect my orders personally from your office?
Yes. You can collect your order after the production has been completed.
Do you provide rushed (overnight) delivery?
Yes. We have an optional rush order service for selected products. Customers can pay extra to have their orders delivered to them earlier than the standard required time for these applicable products.
Does MPS (myPrintShop) guarantee on time delivery of my goods?
While we are committed to the timely delivery of goods to our customers, we cannot guarantee you 100% punctuality due to factors such as weather, emergencies and the efficiency of the courier service company.
What should I do if I don't receive my order on time?
Contact our customer service @ 603.9287.3329. Tell us the problem and we'll try to solve it as soon as possible.
PAYMENT
How do I make payment for my order?
1. Cash & Cheque Payment in Ringgit Malaysia
We do accept cash & cheque. All cheques should be crossed and made payable to LEXVIN Print Shop
. Kindly write down your name and receipt/ invoice number at the back of your cheque. Please note that we’ll only print and courier your order after the cheque had beed cleared. For local cheque, it normally takes about 2 to 3 days for clearance. Please allow 4-7 working days for clearance if outstation cheque.
2. Bank Transfer/ Internet Banking/ Automated Teller Machines (ATM) Transfer
Account Name: LEXVIN Print Shop
Bank: Maybank Berhad
Account No.: 564409615416
Kindly send us a copy of the bank remittance advice slip to inform us of the transfer. You can do so by email @ sales@myprintshop.com.my.
PRODUCTS
What type of printing do you provide?
We provide high quality short run digital printing by using Xerox Versant 2100 machine and offset press printing by using computer-to-plate technology and RMGT 924 Printing Machine.
What are your key products?
All type of printed material ex: name card, leaflet, packaging, label, booklet, folder, money packet, paper bag, calendar, menu etc...
What is the printing process?
We use four colors (CMYK) offset for all of our products. this enables unlimited color combinations and optimum print quality.
Can I request for a different finishing or printing process for my orders?
Yes. For special print requests, you can call our customer service @ 603.9287.3329 or email us sales@myprintshop.com.my for a special quotation.
